Job Details

Position: TORT - Clerk
Duration: Long-term Project (with extension)
Location: Austin, TX (Remote)

Offering Description:
Remote, Austin local. Interact professionally with clients, attorneys, and insurance companies via inbound calls. Provide appropriate and timely responses with resolution to inquiries and concerns from the callers

Process Description:
Remote, Austin local. Receiving high volume inbound calls while navigating multiple applications in order to research the reason of the call and provide a resolution. Review medical claims and send outgoing correspondence for pursuit of recoveries for the Medicaid Program.

Roles and responsibilities:

• Adhere to the Quality Assurance program in order to improve the daily processing of applications and file maintenance transactions with a minimum quality score.
• Adhere to schedule.
• Makes recommendations to management to improve efficiency and effectiveness of current processes. Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements.
• Flexibility to work overtime as needed by daily production inventory requirements.
• Perform other duties as assigned by leadership within the operational production queues according to the needs of the business.

• Minimum of 12 months of customer service and contact center setting experience.
• Mid to high level computer skills.
• Professional with a minimum 1 year in a customer service and or data entry or related experience

• Detail oriented and quality focus delivering timely assessments and data entry.
• Excellent verbal and written communication skills.
• Function independently and use critical thinking to analyze medical claims for pursuit of subrogation.
• Self motivated and independent while being able to accept direction with completion of tasks.
• Adapt to changes in strategy or approach as needed in a fast-paced, innovative environment.
• Willingness to learn a variety of enrollment types.
• Commit to ongoing learning to maintain competence in assigned tasks.