Job Details

Emerald Floor Attendant

Kalahari Resorts & Conventions is seeking an Emerald Floor Attendant. In this role, you will deliver a luxury-level guest experience for Emerald Floor guests by maintaining the Emerald Lounge, coordinating personalized guest services, and ensuring all EmeraldFloor areas meet the highest standards of cleanliness, presentation, and hospitality. This position works closely with Valet, Guest Services, and Housekeeping teams to provide seamless service and memorable experiences for VIP guests.

As part of our leadership team, you'll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll help create a welcoming atmosphere that exceeds guest expectations. You'll support operational excellence through strong teamwork and communication across departments.

Key Responsibilities

• Provide exceptional, personalized service to all Emerald Floor guests.
• Wear and monitor a radio and earpiece throughout the shift to maintain communication with Valet, Guest Services, and Housekeeping.
• Coordinate guest arrivals, departures, special requests, and VIP amenities with internal departments.
• Maintain the Emerald Lounge to ensure it is clean, organized, stocked, and guest-ready at all times.
• Create and deliver personalized guest touches, including welcome notes, birthday cards, anniversary recognitions, and other special occasion amenities.
• Assist with housekeeping-related tasks, including room inspections, amenity deliveries, linen requests, and preparing rooms for VIP arrivals.
• Maintain knowledge of resort amenities, dining options, attractions, and events to assist guests with recommendations and requests.

What We're Looking For

• Previous hospitality, guest service, food and beverage, or luxury service experience preferred.
• Fluent in spoken and written English.
• Professional appearance and demeanor.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment while maintaining a high level of guest service.
• Ability to stand and walk for extended periods and perform light lifting, stocking, and cleaning tasks.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.