Job Details

Food Service Representative

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards.

Key responsibilities and essential functions:

• Customer Service: Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

• Food Service / Production: Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

• Food Safety: Cleans and sanitizes display cases
• Operates/maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department/Store operating procedures

Additional department-specific responsibilities:

• BAKERY: Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

• DELI: Takes care of service counter customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

• PREPARED FOODS: Serves/packages products at customer's request
• Educates customers on preparation/reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Qualifications and key requirements:

• Age requirement: 18+
• Work experience: Knowledge/skills/abilities
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required
• Education: HS diploma or GED or equivalent - Required
• Licenses/certifications: Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required

Physical demands and working conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with customers, staying attentive to their needs
• Bakery: Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• Deli: Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Last revised: 8/1/2021