Job Details

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Banquets Administrative Assistant

Kalahari Resorts & Conventions is seeking a Banquets Administrative Assistant. In this role, you will be responsible for serving as the first point of contact for Banquets associates, clients, and internal partners; supporting daily administrative operations; coordinating event documentation; assisting with scheduling and payroll support.

As part of our leadership team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure events run smoothly, creating memorable experiences for guests while enabling associates to deliver exceptional service.

Key Responsibilities

• Answer all incoming calls, emails, and radio communications to the Banquets department and route messages appropriately.
• Prepare, organize, and maintain event files including Banquet Event Orders (BEOs), resumes, food labels, diagrams, timelines, menus, and service notes; ensure version control and timely distribution.
• Support Banquet Managers with event planning tasks including room set-up details, linen and equipment needs, signage requests, and special arrangements.
• Assist with staff scheduling support: track availability, post schedules, communicate changes, and maintain call-out/attendance documentation per policy.
• Assist with post-event documentation such as consumption sheets, checklists, incident notes, lost-and-found routing, and billing support documentation as requested.

What We're Looking For

• Prior hospitality, banquets, or administrative support experience helpful but not required.
• Professional verbal and written communication, confidentiality, and the ability to prioritize in a fast-paced environment are a must.
• Ability to maintain an organized office including typing, filing, computer use, telephone/email communication, and basic office equipment operation.
• Variable hours may include evenings, weekends, and holidays based on business needs.
• Bi-lingual skills are preferred but not required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.