Job Details

Operations Manager (Trainee)

Platinum Resort Assisted Living is seeking a dedicated Operations Manager (Trainee) to oversee the daily operations of one of our Georgetown locations. Reporting directly to the Regional Manager, the Manager will ensure that our grandparents receive exceptional care while maintaining compliance with regulations and fostering a positive environment for our grandparents and staff.

Platinum Resort is a 16-bed luxurious assisted living and memory care mansion located in Georgetown, TX. We're not a big-box facility — we're a mansion where our Grandparents are family and our caregivers are Platinum Angels. We're looking for a future leader who wants to learn this business from the floor up.

This is an Operations Manager (Trainee) role. You'll start as a salaried manager and go through our hands-on Manager Bootcamp, learning every shift and the kitchen alongside our team. From there, you'll learn the behind-the-scenes work of running the home — with a clear, structured path to becoming a full Operations Manager and beyond.

If you're hungry, coachable, and you light up around people, keep reading.

What the first few months look like:

• Manager Bootcamp — on the floor as a Platinum Angel
• Week 1: Day shift (6am–2pm)
• Week 2: Evening shift (2pm–10pm)
• Week 3: Overnight shift (10pm–6am)
• Week 4: Kitchen

You can't lead a shift you've never worked. By the end of bootcamp, you'll have lived every shift and the kitchen, learned our Grandparents by name, and understood the rhythm of the home.

Office training — behind the scenes Once you've got the floor and kitchen down, you'll move into the office to learn the real work of running a mansion: medication management, ordering, maintenance, inspection readiness, scheduling, and communicating with families and our community.

Key responsibilities:

1. Leadership and Facility Management:

• Supervise and coordinate the day-to-day operations of the home.
• Lead, mentor, and manage a team of caregivers (Platinum Angels), medical staff, and administrative personnel.
• Conduct regular staff meetings to discuss updates, address challenges, and celebrate successes.

• Ensure all Grandparents receive personalized care plans that are regularly reviewed and updated.
• Act as the primary point of contact for our grandparents and their families, addressing concerns with compassion and professionalism.
• Organize and promote activities to enhance well-being and engagement among our grandparents.

• Ensure our home meets or exceeds local, state, and federal assisted living regulations.
• Conduct regular audits and safety checks to maintain compliance and high standards.
• Establish and enforce safety protocols for grandparents, visitors, and our team.

• Recruit, train, and retain skilled staff to ensure a high standard of care.
• Manage team schedules, resolve conflicts, and ensure adequate staffing levels.
• Foster a positive and collaborative workplace culture, encouraging professional growth.

• Represent our home at local events and build relationships with healthcare providers and referral sources.
• Maintain a positive reputation for our home within the community.

Qualifications:

• Minimum 2 years of experience in assisted living, long-term care, or a similar environment. No management experience required.
• Strong knowledge of state and federal regulations governing assisted living facilities.
• Exceptional leadership, organizational, and communication skills.
• Familiarity with Electronic Medication Administration Record (EMAR) and basic computer software.

Who we're looking for:

• A people person who genuinely loves seniors and wants to serve our Grandparents
• Takes initiative — you don't wait to be told what to do
• Coachable: asks questions, takes feedback, and learns fast
• Dependable and steady, with the heart to show up for a team and a home
• Comfortable being on your feet and on the floor — this is hands-on work
• Open to working all three shifts during bootcamp
• Lives out kindness, integrity, and ownership every day

What we offer:

• Competitive salary based on experience.
• Company-paid health and dental insurance.
• Paid time off and holiday pay.
• A genuine, structured path to advancement with real pay raises at each level
• Hands-on training and mentorship — you'll never be thrown in without support
• A close-knit, family-style team in a beautiful home (not an institution)
• The chance to make a real difference in our Grandparents' lives every single day