Job Details
Public Service Specialist
2026-08-13 City of Round Rock, TX Round Rock,TX
Description:
Experience and Training
2026 CITY OF ROUND ROCK EMPLOYEE BENEFITS OVERVIEW
At the City of Round Rock, our employees drive our success. We believe serving the community starts with taking care of our employees. We're committed to offering competitive and comprehensive benefits that not only protect your health and financial future but also help you thrive both professionally and personally.
Health & Medical Coverage
Robust Medical Plans: Comprehensive in-network coverage, 100% covered preventive care, and competitive deductibles and out-of-pocket maximums. The City invests in employee well-being by paying a significant share of premiums and providing subsidies for dependent coverage.
No-Cost, On-Site Primary Care Health Clinic: Free primary care visits at RockCare for employees and eligible dependents, ensuring convenient, quality care.
Dental and Vision Benefits
Dental Plan: Low copays and in-network savings for exams, cleanings, fillings, and major dental procedures.
Vision Plan: Affordable vision coverage with benefits for exams, eyewear, and contact lens services-ensuring you see clearly every day.
Leave Benefits
Paid Parental Leave: Bond with your newest family member through paid parental leave that supports work-life balance when it matters most.
Generous Vacation and Sick Leave Accruals: Accrue 120 hours of vacation leave and 96 hours of sick leave in year one!
Personal Leave: Full-time exempt employees enjoy 40 hours of personal leave a year.
12 Paid City Holidays: A holiday schedule designed for rest, recharge, and time with family and friends.
Life, Disability, and Supplemental Insurance
Life & AD&D Insurance: Basic life insurance provided at no cost with optional voluntary coverage available to ensure your family's security.
Disability Coverage: Short- and Long-Term Disability plans protect your income in the event of illness or injury.
Supplemental Benefits: Accident, Critical Illness, and Hospital Gap insurance help cover unexpected costs, easing financial stress during tough times.
Flexible Spendings, Retirement & Savings
Flexible Spending Accounts (FSAs): Pre-tax options for health care and dependent care expenses that help you manage out-of-pocket costs.
2:1 Match on Texas Municipal Retirement System (TMRS) Retirement Pension: Secure your future with our TMRS retirement plan-your savings grow twice as fast! You contribute 7% of your pre-tax gross salary to an account that earns at least 5% interest every year. At retirement, the City matches your TMRS account 2:1 and also provides a supplement death benefit.
457(b) Deferred Compensation Plans: Boost your financial goals by deferring some of your pre-tax income and investing it for growth.
Tuition Assistance: Supportfor further education and career development.
Balancing Work and Life
Employee Assistance Program (EAP): Access free, confidential counseling services for personal or work-related challenges.
Legal & ID Theft Protection: Enjoy peace of mind with affordable legal assistance and identity theft protection for life's unexpected challenges.
Pet Insurance: Keep your furry family members healthy with optional pet insurance that helps cover vet costs.
Wellness Benefits:
Free 24/7 gym access with showers, lockers, and modern equipment.
Free Round Rock Public Library card with access to LinkedIn Learning training.
Free Yoga and Strength/Conditioning classes.
Free or discounted memberships to local recreation centers and access to community resources.
Free pool passes (excluding RockNRiver).
Free access to training courses, online and in-person.
And so much more!
Visit our benefits or look at our to learn more!
01
Do you have a High School Diploma or GED equivalent?
02
Do you have at least one (1) year of working with the public? Verifiable volunteer experience may be considered in lieu of actual work experience.
03
Please describe your one (1) year experience working with the public or verifiable volunteer experience.
04
Do you possess a valid Driver's License?
05
This position requires you to obtain a TCIC/NCIC Certification within six (6) months of employment. Are you able to meet this requirement?
06
This position requires you to have completed, or be able to complete, Criminal Justice Information Services (CJIS) training. Are you able to meet this requirement?
07
This position requires you to be able to pass a pre-employment physical standards test. Are you able to meet this requirement?
08
Are you able to lift at least 50lbs unassisted into a vehicle; climb in and out of a truck to retrieve equipment; maneuver a speed trailer, attach a hitch and deploy the trailer?
Required Question
Salary : $42,640.00 - $51,480.00 Annually
Location : Police Department, Round Rock, TX
Job Type: Full-Time
Job Number: 201802249
Department: Police - Special Operations
Opening Date: 08/11/2026
Closing Date: 8/25/2026 11:59 PM Central
Description
Under general supervision, the Public Service Specialist position supports the Special Operations Division of the Round Rock Police Department and helps the department efficiently use police resources. Work is performed in accordance with established policies, procedures, local, state, and federal regulations with considerable independence to use pertinent training and knowledge.
Posted pay range is the starting salary. Pay rate offered is based on experience.
Examples of Duties
- Supports law enforcement agencies, court jurisdictions and the community by responding to various types of requests either through dispatched, verbal, or written communication.
- Processes highly confidential information and route to appropriate channels.
- Ensures timely and accurate completion of tasks including assisting with public information requests, collection of evidence and entry into criminal databases.
- Understands pertinent local, state, and federal regulations that affect the processing or release of criminal and civil information.
- Responds to traffic complaints by email and phone; reviews location to determine type of study and equipment required; deploys speed trailer; provides feedback to citizens and notifies patrol for enforcement if necessary.
- Collects evidence by finding property and taking photos of damage or bodily injury; dusts for prints and collects items to be transported to the PD; collects, transports and submits property to the police department for investigation or safekeeping.
- Responds to traffic hazards in roadway by blocking traffic and removing hazards; responds to accident scenes, sets up cones, gets witness statements; provides transportation to safe location or residence.
- Responds to calls and maintains crime scene log manually by listing all personnel entering the crime scene.
- Responds and investigates reports of public ordinance violations pertaining to junked or abandoned vehicles by locating vehicles and determining if it is legally parked; determines the registered owner and initiates the process following proper procedure to remove the vehicle from property.
- Performs other duties and special assignments as required.
Experience and Training
- High school diploma or equivalent.
- One (1) year of experience working with the public. Verifiable volunteer experience may be considered in lieu of actual work experience.
- One year of the indicated experience may be substituted for one year (30 semester hours) of additional higher education.
- Class C Driver's License.
- Required to obtain TCIC/NCIC Certification within six (6) months of employment.
- Must have completed, or be able to obtain, Criminal Justice Information Services (CJIS) Training.
- Must be able to successfully pass a pre-employment physical standards test.
- Must be able to lift at least 50lbs unassisted into a vehicle; climb in and out of a truck to retrieve equipment; maneuver a speed trailer, attach a hitch and deploy the trailer.
2026 CITY OF ROUND ROCK EMPLOYEE BENEFITS OVERVIEW
At the City of Round Rock, our employees drive our success. We believe serving the community starts with taking care of our employees. We're committed to offering competitive and comprehensive benefits that not only protect your health and financial future but also help you thrive both professionally and personally.
Health & Medical Coverage
Robust Medical Plans: Comprehensive in-network coverage, 100% covered preventive care, and competitive deductibles and out-of-pocket maximums. The City invests in employee well-being by paying a significant share of premiums and providing subsidies for dependent coverage.
No-Cost, On-Site Primary Care Health Clinic: Free primary care visits at RockCare for employees and eligible dependents, ensuring convenient, quality care.
Dental and Vision Benefits
Dental Plan: Low copays and in-network savings for exams, cleanings, fillings, and major dental procedures.
Vision Plan: Affordable vision coverage with benefits for exams, eyewear, and contact lens services-ensuring you see clearly every day.
Leave Benefits
Paid Parental Leave: Bond with your newest family member through paid parental leave that supports work-life balance when it matters most.
Generous Vacation and Sick Leave Accruals: Accrue 120 hours of vacation leave and 96 hours of sick leave in year one!
Personal Leave: Full-time exempt employees enjoy 40 hours of personal leave a year.
12 Paid City Holidays: A holiday schedule designed for rest, recharge, and time with family and friends.
Life, Disability, and Supplemental Insurance
Life & AD&D Insurance: Basic life insurance provided at no cost with optional voluntary coverage available to ensure your family's security.
Disability Coverage: Short- and Long-Term Disability plans protect your income in the event of illness or injury.
Supplemental Benefits: Accident, Critical Illness, and Hospital Gap insurance help cover unexpected costs, easing financial stress during tough times.
Flexible Spendings, Retirement & Savings
Flexible Spending Accounts (FSAs): Pre-tax options for health care and dependent care expenses that help you manage out-of-pocket costs.
2:1 Match on Texas Municipal Retirement System (TMRS) Retirement Pension: Secure your future with our TMRS retirement plan-your savings grow twice as fast! You contribute 7% of your pre-tax gross salary to an account that earns at least 5% interest every year. At retirement, the City matches your TMRS account 2:1 and also provides a supplement death benefit.
457(b) Deferred Compensation Plans: Boost your financial goals by deferring some of your pre-tax income and investing it for growth.
Tuition Assistance: Supportfor further education and career development.
Balancing Work and Life
Employee Assistance Program (EAP): Access free, confidential counseling services for personal or work-related challenges.
Legal & ID Theft Protection: Enjoy peace of mind with affordable legal assistance and identity theft protection for life's unexpected challenges.
Pet Insurance: Keep your furry family members healthy with optional pet insurance that helps cover vet costs.
Wellness Benefits:
Free 24/7 gym access with showers, lockers, and modern equipment.
Free Round Rock Public Library card with access to LinkedIn Learning training.
Free Yoga and Strength/Conditioning classes.
Free or discounted memberships to local recreation centers and access to community resources.
Free pool passes (excluding RockNRiver).
Free access to training courses, online and in-person.
And so much more!
Visit our benefits or look at our to learn more!
01
Do you have a High School Diploma or GED equivalent?
- Yes
- No
02
Do you have at least one (1) year of working with the public? Verifiable volunteer experience may be considered in lieu of actual work experience.
- Yes
- No
03
Please describe your one (1) year experience working with the public or verifiable volunteer experience.
04
Do you possess a valid Driver's License?
- Yes
- No, but ABLE to obtain prior to employment.
- No, I am ineligible for a driver's license.
05
This position requires you to obtain a TCIC/NCIC Certification within six (6) months of employment. Are you able to meet this requirement?
- Yes
- No
06
This position requires you to have completed, or be able to complete, Criminal Justice Information Services (CJIS) training. Are you able to meet this requirement?
- Yes, I have completed the CJIS training.
- No, but I am ABLE to complete within six (6) months of employment.
- No, and I am UNABLE to obtain within six (6) months of employment
07
This position requires you to be able to pass a pre-employment physical standards test. Are you able to meet this requirement?
- Yes
- No
08
Are you able to lift at least 50lbs unassisted into a vehicle; climb in and out of a truck to retrieve equipment; maneuver a speed trailer, attach a hitch and deploy the trailer?
- Yes
- No
Required Question